Return Policy

We guarantee our products craftsmanship, compatibility and ease of installation. If you believe your purchase does not meet our expectations of quality, please contact us for assistance. We may be able to solve any questions you have over the phone or by email.

If you believe you have received the wrong product or that the parts you received are defective, you can return the item for an exchange once verified by customer service.

If a replacement is not an option, we will accept any Corbin Custom Works product returned in unused, uninstalled and untampered condition upon verification with customer service.

Return for Exchange Eligibility

If you've contacted customer service and we've agreed to have you return your purchase for replacement, you must meet the following requirements:

    1. Return request must be submitted within 30 days of purchase. Any request submitted after 30 days will not qualify for a refund.
    2. Item must be in unused condition.
    3. Item must be without signs of tampering or modification.
    4. Item must be in the same condition as received.
    5. Item must include all parts included in the original shipment or agreed parts agreed upon with customer service.
    6. Returned items will be inspected by customer service to verify the condition of the items meet the above requirements and satisfies the claims made by the purchaser. Any variation from these requirements may result in rejection of the return and/or replacement.

Return for Refund Eligibility

We always replace any malfunctioning or incorrect items. If you are completely dissatisfied, and within the 30 day return eligibility window, our customer service may agree to refund your purchase. To qualify for a full refund you must meet the following requirements:

    1. Return/Refund request must be submitted within 30 days of purchase. Any request submitted after 30 days will not qualify for a return/refund.
    2. Item must be in unused condition.
    3. Item must be without signs of tampering or modification.
    4. Item must be in the same condition as received.
    5. Item must include all parts included in the original shipment or agreed parts agreed upon with customer service.
    6. Returned items will be inspected by customer service to verify the condition of the items meet the requirements above and satisfies the claims made by the purchaser. Any variation from these requirements may result in rejection of the return and/or refund.

Submitting a Claim

To start your return process, contact us by e-mail at sales@corbincustomworks.com or phone (208) 292-4172. Please provide your order number, contact information and a complete description of the issue(s) you're experiencing and what you've tried or what questions you have.

Upon customer service verifying your claim, you will be asked to send the items back to Corbin Custom Works, in original like-new condition, at the following address:

Corbin Custom Works, LLC
Attn:  Returns
6200 E. Seltice Way, #B
Post Falls, Idaho 83854
USA

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that it's either pending or has been inspected. We will then notify you of the approval or rejection of your return and/or refund.

If a return is approved, your replacement items will be packaged and shipped back to you, typically within two business days.

If your refund has been approved, your refund will be processed and a credit will be automatically be applied to your original method of payment, typically within two business days.

Late or Missing Refunds
If you have contacted customer service and sent in the agreed upon items but haven’t yet received a refund within five business days please double check the following before contact customer service:

    1. Check your bank account again. Sometimes mobile banking or apps may be slow to refresh.
    2. If purchased with a credit card, check with that card's issuer as they may be holding the refund for various reasons.
    3. Contact your bank. Sometimes refunds will be pending but not showing to the customer.

If you’ve done all of this and you still have not received your expected refund, please contact us by email at sales@corbincustomworks.com or phone (208) 292-4172.

Shipping & Handling

You are responsible for shipping costs required to return your items to Corbin Custom Works. If the returned product is found to be the result of a defect, error on our part or otherwise agreed upon reason, we will ship the replacement back to you free of charge within the United States. Outside of the United States, you may be required to cover the shipping of the replacement item back to you.

Shipping times will vary based on your shipping location.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We have no way to guarantee the receipt of your shipped item.